Topic suggestions, correction reports, and press inquiries — this is the direct line to the people who actually write and fact-check our guides.
The form below routes directly to our editorial inbox — there's no ticketing queue or chatbot in between. A real person on our small team reads every submission, which is also why response times aren't instant.
We're best positioned to help with things directly related to our own published content and editorial process: suggesting a topic we haven't covered, flagging a factual error or outdated figure, asking a clarifying question about something in a guide, or reaching out on behalf of a publication for press purposes. If your question is about our research process itself, our Editorial Standards page may already answer it faster than waiting for a reply.
We cannot access accounts, process deposits or withdrawals, reset passwords, verify identity documents, or intervene in disputes with a gaming operator. None of that infrastructure exists on our end because we don't operate a gaming platform — we publish research about the category. For any of those needs, use the official support channel of the specific platform, verified independently.
We also don't provide personalized financial or legal advice. Our guides explain mechanics and general regulatory context, but decisions about your own participation and local legal compliance are yours to make, ideally with professional advice if the stakes are meaningful.
Most messages get a reply within three to five business days. Correction reports are usually faster, since they route directly to our fact-checker rather than through general triage. Press inquiries with a tight deadline should say so explicitly in the message — we can't always guarantee same-day turnaround, but flagging urgency helps us prioritize.
The most useful topic suggestions include a specific question, not just a general theme. “Explain how wagering requirements are typically calculated” is easier for us to act on than “write about bonuses.” If you've noticed a gap across multiple platforms — a term nobody explains clearly, a mechanic that gets misrepresented often — that context is genuinely useful to us.
Journalists and researchers are welcome to reach out for interviews, data points, or comment on gaming industry trends. Select “Press & media” in the topic dropdown and include your outlet, the angle of your piece, and your deadline. We try to accommodate reasonable timelines, though our small team means we can't always guarantee availability on short notice.
If you spot an error — a wrong figure, an outdated regulation reference, a broken citation — that's some of the most valuable feedback we receive. Reference the exact article title and, if possible, the specific section or sentence. Our fact-checker reviews these personally and, where the correction is confirmed, publishes an update with a visible date change.
A few patterns make it harder for us to help: messages that don't specify which article they're about, requests for account or platform support we genuinely have no access to, and messages sent through channels other than the form (we don't monitor social media DMs closely, for instance). Using the form directly and being specific gets you the fastest, most useful response.
Before writing in, it can help to check whether your question is already answered elsewhere on the site: the general FAQ covers common questions about the site itself, the glossary defines terminology, and Responsible Gaming covers support resources if that's what you're looking for.
The contact form on this page routes directly to our editorial inbox and is the fastest way to reach us. We reply within 3–5 business days for most inquiries.
No. We don't operate any gaming platform and have no ability to access, reset, or recover third-party accounts. Please use the official support channel of the platform in question.
We're an independent editorial resource, not a customer support channel. For platform-specific support, always use the operator's official verified channel.
Select 'Report a correction' in the topic dropdown and reference the exact article title and section. Our fact-checker reviews every correction request personally.
Yes — that's one of our primary sources for new guide ideas. Select 'Suggest a topic' and give us as much context as you can about what you'd find useful.
We aim to, though high-volume periods (like after a major regulatory update) can extend our response time. General questions and correction reports get priority.
We operate as a remote, distributed team without a central phone line. Email through the contact form remains the most reliable channel.
Yes — select 'Press & media' and include your outlet, deadline, and specific questions. We try to accommodate reasonable deadlines where possible.
No. We don't accept paid placement, sponsored rankings, or compensated favorable coverage of any kind — this is a firm editorial policy, not a negotiable rate.
Every newsletter issue includes an unsubscribe link at the bottom. If it's not working for any reason, mention it in the contact form and we'll remove you manually.
Yes, in line with our Privacy Policy. Contact form submissions are used only to respond to your inquiry and are not shared with third parties or used for marketing without consent.
We review takedown requests individually. If content contains a factual error, we correct or remove it; we don't remove accurate editorial commentary simply because a subject requests it.
Whether you're flagging an error, pitching a topic, or just have a question about how we work, we'd rather hear from you than have you guess. The form above goes straight to a real inbox we actually read.